IT Support

With Massive IT’s fully-integrated managed IT services model, you can double your tech team, scale your business and focus your valued technical team on more important projects and the business of running your business.

Managed IT Services provides businesses of all sizes the advantage of predictable IT support costs. And because we will take a proactive approach, we can prevent IT problems from occurring and therefore from disrupting business operations.

Help Desk

Whether you are a small business or a large enterprise, your network and IT infrastructure serves as the backbone of your entire business operations — and its health and well-being are critical to your strategy, growth, and success. Massive IT has a team of highly experienced, certified engineers and account management specialists. This provides you with proactive advice and ongoing support so you can stay on top of your game building a competitive advantage in your marketplace.

With Massive IT’s U.S. based Help Desk, you pay a low fixed monthly fee at a fraction of what it costs to staff and operate an internal help desk – and your technicians can rest during nights, weekends and holidays while we do the work.

  • Phone, email, and web ticket contact methods
  • Phone is answered in 60 seconds and problem resolution starts immediately

IT Projects

  • New hardware and software installations
  • Upgrades
  • Regular Maintenance

Remote Monitoring & Management

Massive IT dramatically increases your operational efficiency, allowing you to easily backup, monitor, troubleshoot, and maintain desktops, servers, mobile devices and other endpoints for your organization. Other functionality includes alerting, integrated ticketing, automated recommendations, remote control, scripting, patch management, antivirus software, and reporting. What’s more, we deliver full problem resolution by supporting all endpoints with our 650+ Network Operations Center Technicians. This unique and industry-leading combination allows us to deliver an unparalleled end-to-end managed IT services solution that instantly doubles your technical team. Massive IT provides unmatched technical support and expertise, 24/7/365. We take the pressure off of your business, freeing you from costly labor and technology infrastructure investments - and allowing your most skilled employees to focus on strategic growth and revenue producing projects.

  • We manage more than 750,000+ endpoints
  • The entire platform is managed from a single pane of glass
  • Fixed, pay-as-you-grow pricing model