HaloITSM

IT service management that keeps every request on track

HaloITSM is an IT service management platform for ticketing, service catalogs, asset management, and workflow automation. Massive IT uses HaloITSM to run structured, measurable IT service for our customers.

What we deploy and support

• Service desk and ticketing — incident and request management with SLAs
• Self-service portal — a service catalog where users submit and track requests
• Change and problem management — ITIL-aligned processes for controlled changes
• Asset management and automation — asset tracking and automated workflows

Problems we solve

• Requests lost in email with no tracking or accountability
• No visibility into response times or recurring issues
• Manual, repetitive request handling
• Changes made without approval or record

How we work with HaloITSM

Massive IT runs customer support through HaloITSM so every ticket, request, and change is tracked against service levels, with reporting that shows what is happening across the environment.

Who it fits

HaloITSM supports organizations of all sizes and underpins our managed help desk service.